Shipping-Returns

Shipping and Return Policy of Green Pasture Asia

How much do you charge for delivery?

You can see the delivery charges once you have added your desired products to the shopping cart and click on ‘View Cart’ where we provide an exact breakdown of all costs. No payment details are needed up until this point.

Delivery Method

We ship to all countries in Southeast Asia and beyond, with our focus being on quick delivery for SE Asia from our hub in Hong Kong.

You will receive your order via Hong Kong Post, UPS or FedEx within approximately three (3) to ten (10) days of placing your order, depending on your location, product availability, and the shipping method you choose. Although most often your order will arrive fairly quickly. If you’re ordering from a country other than Hong Kong your order will take a few days longer than normal. Shipping charges are calculated based on the carrier you choose, speed of the shipping option you select, and the weight of the item/s you order. On some occasions, the actual shipping charge may differ slightly from the quoted charge. We sometimes change the shipping method if we feel another carrier or option will work better.

International Orders

Since your order will be shipped outside of Hong Kong, you may be required to pay international customs and brokerage fees. Green Pasture Asia is not responsible for these fees, even if you do not accept the shipment, so if you have a question or concern, please check with your country’s customs policies prior to ordering. It is also your responsibility to know what your country allows you to bring into your country. Allow extra time for transit and customs inspection.

Back Orders

Occasionally if an item is on back order, or out of stock, we will ship the items as soon as it is back in stock. The customer also has the option to order another item or receive a refund on the item/s on back order.

Pre-Approval Return Policy

Please call or e-mail for prior approval before returning any items. No returns accepted without prior approval. Shipping is not refundable and customer pays for return shipping once return is approved. Credit will be given after the unused product is returned and inspected. Some Foods and Supplements may not be returned. No refunds, credits or exchanges after sixty days.

Recycled Packaging

We reuse boxes and packing materials that come into our store as often as possible. Reusing materials is the best way to keep our “footprint” light on the planet.” We use new materials made of recycled material as often as possible.

Changes to this Shipping and Return Policy

Green Pasture Asia reserves the right to modify or amend this Shipping and Return Policy policy at any time and for any reason.

If you have additional questions about our Policies, please E-mail us at admin@greenpasture.asia